Privacy Policy

Cronlink Limited ("Cronlink", "we", "us") operates a platform connecting project clients and vendors across haulage, field resources, material fulfillment and fill management. This policy explains what information we collect from client and vendor accounts, how we use it, and the choices you have around it.

1. Information we collect

Account and company information. When you sign up or a Client Owner adds you to a project, we collect your name, email, phone number, role, and — for the company profile — a registered company name, domain, business address and, where applicable, a registration or tax ID.

Operational data. Requests, offers, purchase orders, haul routes, dump zone and warehouse data, load records, invoices and reports generated as you use the platform.

Location data. While a haulage or field resource job is active, we collect GPS location from the driver's device to track a load from source to destination and confirm delivery. The dashboard's weather widget can also request your device's location to show local conditions — this is optional and separate from job dispatch tracking.

Payment information. Subscription payments and invoices are processed by Stripe. Cronlink does not store your card details — Stripe handles that data under its own privacy and security practices.

Support and communications. Messages sent through support cases, the in-app AI support chat, and notifications you receive or acknowledge in the platform.

Device and log data. IP address, browser type, device information and general usage logs, collected automatically to keep the platform secure and reliable.

2. How we use this information

• Operating the core platform — matching requests to vendors, dispatching drivers, tracking loads, generating purchase orders and invoices.
• Sending notifications relevant to your account — assignment, arrival, approval, delivery, invoice and dispute updates.
• Billing your subscription and maintaining accurate billing history.
• Providing support, including through our AI support assistant, and responding to support cases.
• Producing the reports, charts and analytics available on your dashboard.
• Maintaining platform security, preventing fraud, and enforcing our Usage Policy.
• Improving Cronlink's features based on how the platform is actually used.

3. How information is shared

Cronlink is a two-sided marketplace, so some information is necessarily visible between the parties on a shared request — a vendor sees the client's request, site and route details; a client sees the vendor's offer, assigned driver, vehicle and live location for that job. Beyond that:

• Payment processing is handled by Stripe as our payment processor.
• Weather and mapping data shown on the dashboard is retrieved from third-party services (including Open-Meteo and OpenStreetMap/Nominatim for weather and location lookups, and Google Maps for site and dump zone views) based on the location you provide or your device reports.
• Service providers who host our infrastructure or help us deliver email and notifications process data on our behalf, under confidentiality obligations.
• Legal and safety reasons — we may disclose information where required by law, or where we reasonably believe it's necessary to investigate fraud, safety issues, or a violation of our Usage Policy.

We do not sell your personal information to third parties.

4. Data retention

We retain account, request, invoice and load record data for as long as your account is active and for a reasonable period afterward, to meet accounting, tax and compliance-reporting obligations tied to completed work and billing history. You can request deletion of personal information that isn't required for these purposes at any time.

5. Data security

We use industry-standard safeguards to protect the data you store on Cronlink, including encrypted connections and access controls limiting who within your company can see project, billing and personal data. No system is completely immune to risk, so we also encourage strong, unique passwords and keeping your login credentials private.

6. Your rights and choices

• Access, correct or update your account, company profile and user details from the Settings page at any time.
• Request a copy or deletion of your personal information, subject to our legitimate need to retain billing and compliance records.
• Disable device location sharing for the dashboard's weather widget through your browser's site permissions — this does not affect job dispatch tracking, which is tied to the driver app during an active job.
• Opt out of non-essential product communications while continuing to receive account, billing and job notifications required for the platform to function.

7. Children's privacy

Cronlink is a business-to-business platform intended for use by adults acting on behalf of a company. It is not directed at, and we do not knowingly collect information from, children.

8. International data

Cronlink serves clients and vendors across multiple regions. Where information is transferred or stored outside your own country, we take reasonable steps to keep it protected consistent with this policy.

9. Changes to this policy

We'll update this page when our data practices change, along with a revised "last updated" date. If a change is material, we'll make reasonable efforts to notify account owners in advance.

10. Contact us

For privacy questions or requests, contact us at support@cronlink.ca or through the Support page.